Topic: My Experiences Of Using Help Desk
I have tried about every free help desk software in the search for one that fit my needs, spending a lot of time and money in the process. This includes Kayako, Cerberus, and DeskPro.
I tried really hard and with the help of friends to figure out the first two. They were very complex, and ended up being spending too much of my time and my friends' time trying to figure them out. Both times, we never figured it out with enough confidence to use it will real people. I tried a couple other packages, spending more money on